REFUND & RETURN POLICY
Last updated March 25, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (90) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
American Hat Makers
125 Aviation Way
Watsonville , CA 95076
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Closeout Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
- A $9.83 restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
- All Returns must be processed through https://returns.americanhatmakers.com/#/
- Canada is subject to a higher cost due to shipping charges.
- Original shipping costs are non-refundable.
- Items purchased outside of the North American are not eligible for returns due to customs issues.
- All Sales Items are “Final Sale” and are non returnable.
- Your refund will go back to the original method of payment used to make the purchase.
- Returns can not be combined and must be processed individually.
- You will be notified by the method you selected during checkout. eg. Email, SMS
- Funds are generally received within 7-10 business days after processing
If you have any questions concerning our return policy, please contact us at:
+1 (831) 722-3324