Returns and Refund Policy

Return
Hat too big or too small, or maybe just not feeling it?  We are happy to accept a return or exchange within 30 days of its receipt of a new and unworn hat. If there is an issue such as a defect or damaged item please contact us at 1-800-642-3428
To process your return follow these steps.
 
Before you start your return, if your hat is too big have you tried the size adjustment pads? Going a full size down can sometimes be too much. 

 

  1. Click HERE to print your required Return Form 

  2. Fill out your return form.

  3. Pack the hat carefully back into the original package.

  4. Insert the Return Form in the box prior to sealing.

  5. Obtain your order number from your email

  6. Click on START MY RETURN below to obtain a prepaid return label.

  7. You will be prompted to enter your Order Number and Zip Code

  8. Select the reason and add any notes needed.

  9. Print your return label and apply it to the box.

  10. Drop the box off at the shipping facility noted on your label. 

 
 
 
Please Note
  • Returns not processed through the portal and without a return form may not receive credit.
  • Goods may not be returned for refund except within conditions listed above.
  • Custom Orders, such as X Small and XXXX Large (or larger) sizes are non-returnable items.
  • If you purchased one of our hats from a re seller please contact the reseller
  • Returns must be shipped to 125 Aviation Way, Watsonville, CA  95076
  • Any and all exceptions must be prearranged in writing prior to shipping. 
Limited Edition & Clearance
  • All sales on Limited Edition and Clearance items are final
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Due to bank processing times, this may take up to 7 business days.  Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us. Exchanges (if applicable) We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email (hatinfo@headnhome.com) and send your item to: 125 Aviation Way Watsonville California US 95076. Gifts If the item was a gift then any return is desired then it will treated as an exchange for equal value. Only the purchaser will be able to return the item for a refund. Shipping Returns To return your product, you should mail your product to: 125 Aviation Way Watsonville California US 95076 You will be responsible for paying for your own shipping costs for returning any items. If you request a return label on a refund request the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.