Texas Winter Storm Shipping Update

Last updated: January 27, 2026

A quick update on shipping from Texas

Severe winter storms in Texas (snow and ice) are currently disrupting local carrier operations and slowing our fulfillment pace. For everyone’s safety—our team and delivery drivers—some orders may ship later than usual while conditions improve.

What’s impacted right now

Fulfillment is running behind due to limited staffing during the storm.
Carrier pickups are disrupted, and pickup timing may be unpredictable.
Shipping timelines may be delayed by 1–2 business days, and in some cases longer depending on carrier availability.

What you can expect

We’re packing and shipping orders as quickly as conditions allow.
If your order has already shipped, your tracking will continue to update as the carrier moves it through their network.
If your order hasn’t shipped yet, you may see a short delay before you receive tracking.

We’re on it

Our team is working around the clock, and we’ll hand off your package the moment carriers resume normal operations. We truly appreciate your patience—this storm is temporary, and we’re moving as fast as we responsibly can.

FAQs

Will my order still ship?
Yes. Orders are still being processed and will ship as soon as carrier pickups and staffing allow.

I paid for faster shipping—what happens?
Expedited shipping applies once the carrier has the package. Storm-related pickup delays can still occur before handoff.

Can I change my address or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to help. Our order confirmation page and account page allow you to change your information and many other order issues within the first hour of purchase. Contact us as soon as possible with your order number.

Where can I check my status?
Use your order confirmation email and tracking link (once available). You can login to your account if you created one. You will also receive shipping notifications via email and text if you signed up. If you have questions, reach out and we’ll help.

Need help?

Contact our support team with your order number and we’ll assist as quickly as possible.

Thank you for your patience and support,
The American Hat Makers Team